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Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Cases and Case Types in Constellation applications
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Reto
Linking Cases and Case Types in Constellation applications
4 Tareas
35 minutos
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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Reto
Localizing a UI form
3 Tareas
45 minutos
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Refining an Agile Workbench backlog
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Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Running Pega Customer Decision Hub setup wizard
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Reto
Running Pega Customer Decision Hub setup wizard
4 Tareas
45 minutos
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U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Setting a visibility condition for form content
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Reto
Setting a visibility condition for form content
1 Tarea
5 minutos
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The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...