Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

In Pega Platform™ applications, you can enable accessibility without reconfiguring the existing user interface (UI). For example, some users require...

Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...

Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...