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Creating Insights for BAs
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Reto
Creating Insights for BAs
2 Tareas
25 minutos
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GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating Personas and Channels for BAs
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Reto
Creating Personas and Channels for BAs
4 Tareas
20 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Designing a Case Life Cycle for BAs
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Reto
Designing a Case Life Cycle for BAs
8 Tareas
40 minutos
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Establishing Service-Level Agreements for BAs
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Reto
Establishing Service-Level Agreements for BAs
1 Tarea
15 minutos
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Routing work to users for BAs
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Reto
Routing work to users for BAs
2 Tareas
15 minutos
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Skipping a Process based on a business context for BAs
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Reto
Skipping a Process based on a business context for BAs
2 Tareas
10 minutos
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Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...