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Circumstancing Case processing
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Módulo
Circumstancing Case processing
4 Temas
50Â minutos
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Designing a mobile app experience
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Módulo
Designing a mobile app experience
2 Temas
25Â minutos
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Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
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Módulo
Designing UI for multiple devices
3 Temas
30Â minutos
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Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Creating a case from email
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Módulo
Creating a case from email
2 Temas
20Â minutos
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Pega Email Botâ„¢ can improve email response by starting a service case based on the content of a customer email.
Low-code defined
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Módulo
Low-code defined
5 Temas
50Â minutos
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Dev Studio overview
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Módulo
Dev Studio overview
1 Tema
15Â minutos
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Email bot cases and responses
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Módulo
Email bot cases and responses
2 Temas
25Â minutos
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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Módulo
Email Manager portal
6 Temas
55Â minutos
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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Módulo
Intelligent routing
4 Temas
1 h
Pega Platform 8.8 -
Pega Email Botâ„¢ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot configuration
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Módulo
Pega Email Bot configuration
3 Temas
45Â minutos
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...