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Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
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Módulo
Configuring Constellation applications
7 Temas
1 h 33 minutos
Pega Platform 8.8 -
Nota: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...
Configuring Digital Messaging Manager
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Módulo
Configuring Digital Messaging Manager
8 Temas
1 h 10 minutos
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring Portal content
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Módulo
Configuring Portal content
2 Temas
20 minutos
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring UI elements
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Módulo
Configuring UI elements
2 Temas
20 minutos
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Controlling Case workflow for Business Architects
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Módulo
Controlling Case workflow for Business Architects
6 Temas
1 h 25 minutos
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As a Pega Business Architect, understanding Pega's out-of-the-box features for controlling the workflow allows you to design for multiple pathways...
Creating a child Case
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Módulo
Creating a child Case
1 Tema
15 minutos
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Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...
Creating a data relationship
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Módulo
Creating a data relationship
2 Temas
30 minutos
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating a Pega Platform application
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Módulo
Creating a Pega Platform application
3 Temas
40 minutos
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...