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Initiating a call from a messaging interaction
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Módulo
Initiating a call from a messaging interaction
1 Tema
10 minutos
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Pega Low-Code App Factory introduction
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Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Reviewing log files
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Módulo
Reviewing log files
3 Temas
30 minutos
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Role of a Pega Business Architect
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Módulo
Role of a Pega Business Architect
2 Temas
30 minutos
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The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...
Setting chat and messaging behavior
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Módulo
Setting chat and messaging behavior
4 Temas
35 minutos
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Tools for debugging Constellation applications
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Módulo
Tools for debugging Constellation applications
2 Temas
35 minutos
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Refining an Agile Workbench backlog
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Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
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Reto
Debugging application errors
4 Tareas
20 minutos
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Sizing a project in App Studio for BAs
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Reto
Sizing a project in App Studio for BAs
1 Tarea
20 minutos
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With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...
Blending Traditional UI and Constellation
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Reto
Blending Traditional UI and Constellation
5 Tareas
30 minutos
Pega Platform '23 -
The Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...