Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...

GoGoRoad product managers want to restrict access to development on the New Vendor Case Type so that only approved roles perform updates. Configure...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...