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Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Full Case Views
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Módulo
Full Case Views
1 Tema
25 minutos
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Learn about low-code modular development in Pega Constellation by authoring your applications with Views, templates, and widgets. Discover the...
Fundamental concepts of Constellation
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Módulo
Fundamental concepts of Constellation
3 Temas
40 minutos
Pega Platform '23 -
Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.
Gaining insight into business efficiency
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Módulo
Gaining insight into business efficiency
2 Temas
25 minutos
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Design reports to analyze Case data and provide insight into processes and workflows.
Getting started with Digital Messaging
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Módulo
Getting started with Digital Messaging
2 Temas
15 minutos
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Identifying duplicate Cases
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Módulo
Identifying duplicate Cases
1 Tema
10 minutos
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Integrating external data
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Módulo
Integrating external data
2 Temas
20 minutos
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Integration errors
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Módulo
Integration errors
3 Temas
30 minutos
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Integration setting management
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Módulo
Integration setting management
1 Tema
20 minutos
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When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Inviting users to an application
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Módulo
Inviting users to an application
1 Tema
10 minutos
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Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.