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Accessibility in your project plan

  • Módulo

    Accessibility in your project plan

    5 Temas

    1 h 5 minutos

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Application security

Best practices for building accessibility into Pega applications

  • Módulo

    Best practices for building accessibility into Pega applications

    5 Temas

    1 h 15 minutos

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • Módulo

    Business case for accessibility

    3 Temas

    35 minutos

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Business conditions

  • Módulo

    Business conditions

    2 Temas

    20 minutos

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring common phrases for agents

Customizing the customer service user interface

  • Módulo

    Customizing the customer service user interface

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Designing a mobile app experience

Designing UI for multiple devices

Guiding a customer service agent with dialogs

  • Módulo

    Guiding a customer service agent with dialogs

    2 Temas

    15 minutos

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

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