Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...

Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...

Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...