Search
Business Architect
-
Misión
Business Architect
15 Módulos
20 Retos
1 day 3 horas 30 minutos
-
Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Digital Messaging
-
Misión
Pega Digital Messaging
8 Módulos
7 Retos
5 horas 40 minutos
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
-
Misión
Pega Voice AI
7 Módulos
2 horas 25 minutos
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Application deployment for Business Architects
-
Módulo
Application deployment for Business Architects
2 Temas
35 minutos
-
Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...
Building a Data Model for Business Architects
-
Módulo
Building a Data Model for Business Architects
6 Temas
1 h 35 minutos
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Case Life Cycle design for Business Architects
-
Módulo
Case Life Cycle design for Business Architects
6 Temas
1 h 15 minutos
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Creating Customer Service data sources
-
Módulo
Creating Customer Service data sources
1 Tema
10 minutos
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Digital messaging
-
Módulo
Digital messaging
3 Temas
25 minutos
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Displaying data with Constellation for Business Architects
-
Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5 minutos
-
As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Form autofill
-
Módulo
Form autofill
3 Temas
20 minutos
-
Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...