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Business Architect

Pega Digital Messaging

Pega Voice AI

  • Misión

    Pega Voice AI

    7 Módulos

    2 horas 25 minutos

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Application deployment for Business Architects

Building a Data Model for Business Architects

Case Life Cycle design for Business Architects

Creating Customer Service data sources

  • Módulo

    Creating Customer Service data sources

    1 Tema

    10 minutos

    Visible to: All users
  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Digital messaging

  • Módulo

    Digital messaging

    3 Temas

    25 minutos

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Displaying data with Constellation for Business Architects

Form autofill

  • Módulo

    Form autofill

    3 Temas

    20 minutos

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

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