Search
24.1 Release notes
-
Module
24.1 Release notes
2 Rubriques
25 mins
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Application deployment for Business Architects
-
Module
Application deployment for Business Architects
2 Rubriques
35 mins
-
Pega Platform™ uses DevOps best practices such as continuous integration and delivery to quickly move application changes from development through...
Application development management
-
Module
Application development management
3 Rubriques
45 mins
-
Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...
Application security
-
Module
Application security
2 Rubriques
30 mins
-
Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.
Case Life Cycle design for Business Architects
-
Module
Case Life Cycle design for Business Architects
6 Rubriques
1h 15 mins
-
As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Rubriques
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Module
Configuring Digital Messaging Manager
8 Rubriques
1h 10 mins
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Debugging application errors
-
Module
Debugging application errors
3 Rubriques
40 mins
-
Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Initiating a call from a messaging interaction
-
Module
Initiating a call from a messaging interaction
1 Rubrique
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Inviting users to an application
-
Module
Inviting users to an application
1 Rubrique
10 mins
-
Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.