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Voice AI components

  • Module

    Voice AI components

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

Adding a new property to an existing entity

Adding clickstream data to a customer profile

Assignment Overview

Creating a case from an email

Creating a new entity

Creating new aggregates on streamable data

Enabling Pega Customer Decision Hub agents

Exercise setup - Business Operations environment

  • Défi

    Exercise setup - Business Operations environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...

Exercise setup - Development environment

  • Défi

    Exercise setup - Development environment

    1 Tâche

    15 mins

    Visible to: All users
  • In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...

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