Search
Preparing Customer Decision Hub for development
-
Module
Preparing Customer Decision Hub for development
3 Rubriques
40 mins
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Rubriques
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Securing and auditing data
-
Module
Securing and auditing data
2 Rubriques
30 mins
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Security Checklist awareness
-
Module
Security Checklist awareness
1 Rubrique
20 mins
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Tracking and auditing changes to data
-
Module
Tracking and auditing changes to data
1 Rubrique
15 mins
-
Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...
UI authoring in Constellation
-
Module
UI authoring in Constellation
5 Rubriques
50 mins
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
UX design fundamentals
-
Module
UX design fundamentals
4 Rubriques
1h 20 mins
-
Learn about the approach to UX and UX best practices that a lead system architect (LSA) applies in the creation of a Pega Platform™ application.
Adding a new property to an existing entity
-
Défi
Adding a new property to an existing entity
4 Tâches
20 mins
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Défi
Adding clickstream data to a customer profile
6 Tâches
30 mins
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding dynamic functionality to a button
-
Défi
Adding dynamic functionality to a button
2 Tâches
10 mins
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...