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Accessibility Essentials
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Mission
Accessibility Essentials
5 Modules
5 heures 35 mins
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According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
User Experience Foundation
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Mission
User Experience Foundation
11 Modules
10 Défis
7 heures 20 mins
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Begin your journey to learn about Pega’s User Experience capability.
Configuring UI elements
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Module
Configuring UI elements
2 Rubriques
20 mins
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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Module
Configuring a dashboard
1 Rubrique
15 mins
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring Portal content
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Module
Configuring Portal content
2 Rubriques
20 mins
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating Customer Service data sources
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Module
Creating Customer Service data sources
1 Rubrique
10 mins
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
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Module
Creating Data Objects
3 Rubriques
30 mins
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Customizing the appearance of a form
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Module
Customizing the appearance of a form
4 Rubriques
40 mins
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Organize information for end-users by using layouts and controls for easy navigation through forms.