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2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
1h 10 mins
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
1h 25 mins
Learn how to authorize users to define roles and assign privileges to members of an access group.
1h 5 mins
Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Cases may require that users upload documents required to process and resolve the case. To organize attachments, developers can create attachment...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
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