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Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Building the customer analytical data model

    • Module

      Building the customer analytical data model

      9 Rubriques

      1h 55 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Building the Customer Insights Cache

    • Module

      Building the Customer Insights Cache

      9 Rubriques

      1h 45 mins

      Visible to: All users
    • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

    Implementing and deploying Pega Care Management

    • Module

      Implementing and deploying Pega Care Management

      6 Rubriques

      55 mins

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Rubriques

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Next best action and customer interactions

    Preparing Customer Decision Hub for development

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