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Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Défis
8 heures 20 mins
Pega Platform 8.7 -
Take the next step in your journey towards mastering Application Development.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 20 mins
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Continue learning about case management using Pega Platform™.
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
2 Missions
9 Modules
9 Défis
11 heures 15 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Intermediate
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Mission
Data and Integration Intermediate
6 Modules
7 Défis
5 heures 40 mins
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Continue learning about data and integration using Pega Platform™.
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Digital Messaging
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Mission
Pega Digital Messaging
7 Modules
5 Défis
3 heures 54 mins
Pega Customer Service 8.6 -
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Voice AI
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Mission
Pega Voice AI
7 Modules
2 heures 25 mins
Pega Customer Service 8.7 -
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
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Mission
Preparation for 1:1 Customer Engagement Implementation
2 Modules
7 Défis
5 heures 5 mins
Pega Customer Decision Hub 8.7 -
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Robotic Solution Development for Citrix
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Mission
Robotic Solution Development for Citrix
3 Modules
3 Défis
3 heures 35 mins
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Senior System Architect
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Mission
Senior System Architect
3 Missions
12 Modules
11 Défis
1 day 8 heures 30 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...