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Leveraging reports in the contact center
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Défi
Leveraging reports in the contact center
4 Tâches
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Suggesting an open complaint case
Performing Pega unit testing
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Module
Performing Pega unit testing
7 Rubriques
53 mins
All Products -
This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...
Testing practices for Pega applications
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Module
Testing practices for Pega applications
4 Rubriques
41 mins
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Migrating development changes with an enterprise change pipeline
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Module
Migrating development changes with an enterprise change pipeline
2 Rubriques
35 mins
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Learn how an enterprise change pipeline facilitates the initial deployment and additional structural and technical ongoing enhancements that the...
Adding an external data source to a data type
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Défi
Adding an external data source to a data type
6 Tâches
30 mins
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Exploring next-best-action in a contact center
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Défi
Exploring next-best-action in a contact center
3 Tâches
25 mins
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U+ Bank recently completed a project in its Pega Customer Decision Hub™ application for a contact center where customers who call the contact center...
Exploring sample credit risk application
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Défi
Exploring sample credit risk application
3 Tâches
20 mins
Pega Infinity -
As a new Credit Risk Manager, you are tasked with understanding the Decision Management portal and the current Credit Risk Decision Strategy. This...