Pega Email Bot Foundation

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

Your team asks you to update your application's email channel. The team wants to add a suggested reply for when a customer sends an email and some...

This module introduces the configuration possibilities and capabilities of email attachments analysis in Pega Email Bot™. You learn how the system...

Your organization, U+ Bank, wants to accelerate the analysis of email attachments during triage to reduce manual review time and improve the...

Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Your customer, U+ Bank, wants to speed up email interactions for address changes by prepopulating Cases with the correct values. For address change...

Pega Email Bot™ uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Your customer, U+ Bank wants to use Pega Email Bot™ to respond to customer problems and speed up business processes seamlessly. As an Email Developer...

The Agentic Email Bot module introduces AI-powered email automation that enables intelligent, context-aware email interactions. Learn how to create...

The Prioritizing email work with Get Next Email module introduces the Get Next Email feature and its role in prioritizing email interactions in Pega...