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Customer Service Low-Code Developer
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ミッション
Customer Service Low-Code Developer
5 ミッション
7 モジュール
6 チャレンジ
1 day 15 時間 42 分
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Email Bots for Pega Customer Service
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ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Voice AI
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ミッション
Pega Voice AI
7 モジュール
2 時間 25 分
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Robotic Solution Development for Citrix
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ミッション
Robotic Solution Development for Citrix
3 モジュール
3 チャレンジ
3 時間 35 分
Pega Robotic Automation 19.1 -
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
Call transfers
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モジュール
Call transfers
2 トピック
15 分
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Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction...
Citrix robotic project design
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モジュール
Citrix robotic project design
1 トピック
25 分
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Implementing Citrix in robotic solutions
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モジュール
Implementing Citrix in robotic solutions
7 トピック
1時間 10 分
Pega Robotic Automation 19.1 -
Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...
Intelligent email
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モジュール
Intelligent email
3 トピック
20 分
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Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...