Search
Modifying an existing service request type
-
チャレンジ
Modifying an existing service request type
1 タスク
5 分
Pega Customer Service 8.7 -
U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...
Refactoring an existing service request type with a parallel flow
-
チャレンジ
Refactoring an existing service request type with a parallel flow
4 タスク
15 分
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Routing email based on content
-
チャレンジ
Routing email based on content
4 タスク
15 分
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Setting a visibility condition for form content
-
チャレンジ
Setting a visibility condition for form content
1 タスク
5 分
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Suggesting a reply based on email content
-
チャレンジ
Suggesting a reply based on email content
4 タスク
15 分
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Suggesting a service case using Customer Decision Hub
-
チャレンジ
Suggesting a service case using Customer Decision Hub
2 タスク
15 分
-
You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Updating a dialog
-
チャレンジ
Updating a dialog
1 タスク
15 分
-
U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...