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Modifying an existing service request type

  • チャレンジ

    Modifying an existing service request type

    1 タスク

    5 分

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Refactoring an existing service request type with a parallel flow

  • チャレンジ

    Refactoring an existing service request type with a parallel flow

    4 タスク

    15 分

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...

Routing email based on content

Setting a visibility condition for form content

Suggesting a reply based on email content

Suggesting a service case using Customer Decision Hub

Updating a dialog

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