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Creating a case from email
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モジュール
Creating a case from email
2 トピック
20 分
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating a Pega Platform application
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モジュール
Creating a Pega Platform application
3 トピック
40 分
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Developing new applications from the ground up can be an overwhelming task for any organization and developer. Every application should adhere to an...
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Customer Service for Constellation troubleshooting
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モジュール
Customer Service for Constellation troubleshooting
5 トピック
1時間 5 分
Pega Customer Service '23 -
This module covers scenarios for resolving issues with Pega Customer Service for Constellation, providing guidance to the user on identifying the...
Debugging system performance
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モジュール
Debugging system performance
3 トピック
1時間
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Decision tables and trees
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モジュール
Decision tables and trees
4 トピック
35 分
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Decision tables and Decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy
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モジュール
Defining a reporting strategy
4 トピック
1時間 55 分
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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モジュール
Defining the authentication scheme
4 トピック
1時間 30 分
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...
Defining the authorization scheme
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モジュール
Defining the authorization scheme
5 トピック
2 時間 30 分
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In most cases, you want to restrict authenticated users from accessing every part of an application. You can implement authorization features that...