Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

In this module, learn to configure Cosmos React applications on the Constellation JS architecture. Explore the following aspects of Cosmos React and...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

Create work groups and assignment types directly in Pega Robot Manager.

Organize information for end-users by using layouts and controls for easy navigation through forms.

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...