Search
Skipping a Process or a Stage
-
モジュール
Skipping a Process or a Stage
1 トピック
10 分
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing and deploying Pega Care Management
-
モジュール
Implementing and deploying Pega Care Management
6 トピック
55 分
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
-
モジュール
Next best action in omnichannel environments
2 トピック
25 分
-
Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Organization records
-
モジュール
Organization records
3 トピック
25 分
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
-
モジュール
Parallel processing
4 トピック
40 分
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Pega case management for designers
-
モジュール
Pega case management for designers
10 トピック
1時間 50 分
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega GenAI
-
モジュール
Pega GenAI
2 トピック
15 分
-
Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Pega GenAI in 1:1 Pega Operations Manager
-
モジュール
Pega GenAI in 1:1 Pega Operations Manager
2 トピック
20 分
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
-
モジュール
Pega GenAI in Pega Customer Decision Hub
3 トピック
25 分
-
Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...