Learn how to configure security policies to thwart attempts by malicious hackers to gain unauthorized access to Pega Platform™.

Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

Learn how you can integrate Pega unit tests, scenario tests, test coverage, and quality metrics with continuous integration and delivery (CI/CD) in...

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

This module outlines the concepts, importance, and the implementation of DevOps practices.

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.