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Voice AI components
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モジュール
Voice AI components
2 トピック
15 分
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Working with Voice AI models
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モジュール
Working with Voice AI models
2 トピック
15 分
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Adding and configuring adapters
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チャレンジ
Adding and configuring adapters
2 タスク
15 分
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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チャレンジ
Adding framework components to a solution
8 タスク
45 分
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Applying advanced automation techniques and best practices
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チャレンジ
Applying advanced automation techniques and best practices
5 タスク
35 分
Pega Robotic Automation 22.1 -
While running the Robotic Banking automation, you decide that reorganizing the project will improve efficiency and better align with best practices...
Setting UseKeys and implementing ASO
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チャレンジ
Setting UseKeys and implementing ASO
5 タスク
45 分
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Based on the business case, users may work with multiple customers simultaneously. Because the CRM application contains customer and account...
Configuring organization structure
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チャレンジ
Configuring organization structure
6 タスク
15 分
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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チャレンジ
Configuring Pega Robot Manager
4 タスク
30 分
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Creating Windows form and procedure automations
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チャレンジ
Creating Windows form and procedure automations
9 タスク
45 分
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating solutions and projects
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チャレンジ
Creating solutions and projects
1 タスク
15 分
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...