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Data and Integration Intermediate

Pega Digital Messaging

Business conditions

  • モジュール

    Business conditions

    2 トピック

    20 分

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Digital messaging

  • モジュール

    Digital messaging

    3 トピック

    25 分

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding a new property to an existing entity

Configuring a data source

Configuring business conditions

Integrating external customer service data

Setting up data ingestion

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