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Configuring intelligent routing
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チャレンジ
Configuring intelligent routing
2 タスク
10 分
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring organization structure
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チャレンジ
Configuring organization structure
6 タスク
15 分
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For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...
Configuring Pega Robot Manager
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チャレンジ
Configuring Pega Robot Manager
4 タスク
30 分
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring the Email Manager portal
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チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating Windows form and procedure automations
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チャレンジ
Creating Windows form and procedure automations
9 タスク
45 分
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating solutions and projects
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チャレンジ
Creating solutions and projects
1 タスク
15 分
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating an automation
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チャレンジ
Creating an automation
2 タスク
45 分
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Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating a basic automation
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チャレンジ
Creating a basic automation
3 タスク
20 分
Pega Robotic Automation 22.1 -
Create a project that logs in to the BankerInsight application, inserts the Customer Number, and searches for a client to display account details.
C...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
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チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...