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Field values
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モジュール
Field values
1 トピック
15 分
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Gaining insight into business efficiency
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モジュール
Gaining insight into business efficiency
2 トピック
25 分
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Design reports to analyze Case data and provide insight into processes and workflows.
Generating test coverage reports
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モジュール
Generating test coverage reports
4 トピック
25 分
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...
Guiding a customer service agent with dialogs
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モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Implementing Interaction Framework
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モジュール
Implementing Interaction Framework
6 トピック
37 分
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Initiating a call from a messaging interaction
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モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Integrating applications with Pega Robot Manager
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モジュール
Integrating applications with Pega Robot Manager
3 トピック
35 分
Pega Robot Manager 8.5.3 -
Describe how Pega Robot Manager™ works in the Enterprise Class Structure of Pega Platform™ by creating an application through the New Application...
Intelligent recording of automations
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モジュール
Intelligent recording of automations
4 トピック
30 分
Pega Robotic Automation 22.1 -
The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...
Managing automation deployments within an organization
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モジュール
Managing automation deployments within an organization
5 トピック
1時間 5 分
Pega Robot Manager 8.5.3 -
Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...
Managing data values for Business Architects
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モジュール
Managing data values for Business Architects
5 トピック
1時間 15 分
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...