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Guiding a customer service agent with dialogs

  • モジュール

    Guiding a customer service agent with dialogs

    2 トピック

    15 分

    Visible to: All users
  • Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

Implementing service requests

  • モジュール

    Implementing service requests

    3 トピック

    20 分

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Inviting users to an application

Managing application access

Managing application access for Business Architects

Pega case management for designers

  • モジュール

    Pega case management for designers

    10 トピック

    1時間 50 分

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Customer Service Case Management Edition introduction

  • モジュール

    Pega Customer Service Case Management Edition introduction

    3 トピック

    20 分

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

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