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Configuring chat queues
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チャレンジ
Configuring chat queues
7 タスク
20 分
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U+ Bank is reviewing chat services for its customers. The current Digital Messaging configuration has queues for Billing, General, and Technical...
Configuring chat routing
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チャレンジ
Configuring chat routing
3 タスク
5 分
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U+ Bank is implementing Digital Messaging. The bank has created chat queues for General, Billing, and Technical questions. U+ Bank asks you to set up...
Configuring common phrases for agents
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チャレンジ
Configuring common phrases for agents
3 タスク
5 分
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating a case completion prediction
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チャレンジ
Creating a case completion prediction
3 タスク
15 分
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U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a churn prediction
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チャレンジ
Creating a churn prediction
2 タスク
15 分
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Creating a Digital Messaging interface
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チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating a fraud prediction
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チャレンジ
Creating a fraud prediction
3 タスク
15 分
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Creating a troubleshooter
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チャレンジ
Creating a troubleshooter
4 タスク
15 分
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The Pega Knowledge Troubleshooter provides dynamic diagnostics capabilities to help diagnose common product or service issues. It contains related...
Creating help content
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チャレンジ
Creating help content
4 タスク
20 分
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You are asked to create content in the Pega Knowledge application to assist a CSR with the Dispute Transaction process. The goal of the content is to...
Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...