Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...

The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...