Search
Email Bots for Pega Customer Service
-
ミッション
Email Bots for Pega Customer Service
4 モジュール
3 チャレンジ
2 時間 35 分
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Senior System Architect
-
ミッション
Senior System Architect
3 ミッション
11 モジュール
11 チャレンジ
1 day 8 時間 55 分
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
User Experience (UX) Design
-
ミッション
User Experience (UX) Design
5 モジュール
1 チャレンジ
3 時間 2 分
-
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Access control
-
モジュール
Access control
5 トピック
1時間 5 分
-
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
Creating a case from email
-
モジュール
Creating a case from email
2 トピック
20 分
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Deployment Manager
-
モジュール
Deployment Manager
4 トピック
38 分
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Routing email based on content
-
モジュール
Routing email based on content
3 トピック
25 分
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Securing and auditing data
-
モジュール
Securing and auditing data
2 トピック
30 分
-
Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Training the email bot
-
モジュール
Training the email bot
2 トピック
20 分
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring security policies
-
チャレンジ
Configuring security policies
2 タスク
5 分
-
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...