Search
Pega Knowledge authoring
-
モジュール
Pega Knowledge authoring
3 トピック
30 分
-
This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...
Pega Knowledge Buddy overview
-
モジュール
Pega Knowledge Buddy overview
3 トピック
25 分
Pega Knowledge Buddy '24.1 -
Explore the features of Pega Gen AI Knowledge Buddy™, an AI-powered assistant that makes your knowledge base more accessible by providing answers and...
Pega Low-Code App Factory introduction
-
モジュール
Pega Low-Code App Factory introduction
2 トピック
22 分
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Pega UX solution advantages
-
モジュール
Pega UX solution advantages
7 トピック
1時間 30 分
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
モジュール
Pega UX solutions
4 トピック
1時間
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
The Prepare phase and project kickoff
-
モジュール
The Prepare phase and project kickoff
7 トピック
1時間 15 分
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Production readiness during the Adopt phase
-
モジュール
Production readiness during the Adopt phase
4 トピック
50 分
-
The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...
Adding dynamic functionality to a button
-
チャレンジ
Adding dynamic functionality to a button
2 タスク
10 分
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...