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Case Management Intermediate

Constellation Adoption

  • ミッション

    Constellation Adoption

    5 モジュール

    11 チャレンジ

    12 時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

    Note: This...

Pega Customer Service Case Management Edition

  • ミッション

    Pega Customer Service Case Management Edition

    2 モジュール

    3 チャレンジ

    1時間 30 分

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Accessibility in your project plan

  • モジュール

    Accessibility in your project plan

    5 トピック

    1時間 5 分

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Configuring chat queues and routing

  • モジュール

    Configuring chat queues and routing

    5 トピック

    40 分

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Extending Constellation UI options

  • モジュール

    Extending Constellation UI options

    5 トピック

    1時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Implementing and deploying Pega Care Management

  • モジュール

    Implementing and deploying Pega Care Management

    6 トピック

    55 分

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Service requests

Setting chat and messaging behavior

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