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Extending Service-Level Agreement configurations

Features of the Pega Constellation design system

  • モジュール

    Features of the Pega Constellation design system

    5 トピック

    1時間 15 分

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail. 

Features of the Pega Cosmos design system

  • モジュール

    Features of the Pega Cosmos design system

    5 トピック

    1時間 15 分

    Visible to: All users
  • In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail. 

Flow Action processing

Full Case Views

Fundamental concepts of Constellation

  • モジュール

    Fundamental concepts of Constellation

    3 トピック

    40 分

    Pega Platform '23 Visible to: All users
  • Explore the fundamentals of Constellation, the new architecture, design system, and user interface (UI) of Pega Infinity™.

Grouping fields in Views

Identifying duplicate Cases

Implementing and deploying Pega Care Management

  • モジュール

    Implementing and deploying Pega Care Management

    6 トピック

    55 分

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Intelligent routing

  • モジュール

    Intelligent routing

    4 トピック

    1時間

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

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