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Integrating external customer service data

Interrogating Windows and web applications

Interrogating a single-page application

  • チャレンジ

    Interrogating a single-page application

    7 タスク

    45 分

    Pega Robotic Automation 22.1 Visible to: All users
  • Your project contains the Pega Finance web application and login automation. You are about to interrogate the application. The Pega Finance site is a...

Interrogating applications for robotic automations

  • チャレンジ

    Interrogating applications for robotic automations

    2 タスク

    30 分

    Pega Robotic Automation 22.1 Visible to: All users
  • Your team is creating a project with the Banker Insight application to verify account payments and debits. You interrogated the login form when using...

Launching a new offer

Leveraging a churn prediction

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • チャレンジ

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 タスク

    15 分

    Visible to: All users
  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Leveraging Insights

  • チャレンジ

    Leveraging Insights

    2 タスク

    5 分

    Visible to: All users
  • As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

Leveraging reports in the contact center

Linking Knowledge articles to service cases

  • チャレンジ

    Linking Knowledge articles to service cases

    4 タスク

    5 分

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

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