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Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Interrogating Windows and web applications
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チャレンジ
Interrogating Windows and web applications
6 タスク
30 分
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Your solution contains both projects and associated application adapters, and the next step is interrogation. The process calls for logging in to the...
Interrogating a single-page application
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チャレンジ
Interrogating a single-page application
7 タスク
45 分
Pega Robotic Automation 22.1 -
Your project contains the Pega Finance web application and login automation. You are about to interrogate the application. The Pega Finance site is a...
Interrogating applications for robotic automations
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チャレンジ
Interrogating applications for robotic automations
2 タスク
30 分
Pega Robotic Automation 22.1 -
Your team is creating a project with the Banker Insight application to verify account payments and debits. You interrogated the login form when using...
Launching a new offer
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チャレンジ
Launching a new offer
7 タスク
30 分
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. However, an increase in interest rates has caused an economic...
Leveraging a churn prediction
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チャレンジ
Leveraging a churn prediction
3 タスク
25 分
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U+ Bank implements Customer Decision Hub™ to determine which credit card offers to show to customers on its website. As part of the implementation...
Leveraging GenAI to understand configuration results in Customer Profile Viewer
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チャレンジ
Leveraging GenAI to understand configuration results in Customer Profile Viewer
2 タスク
15 分
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U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...
Leveraging Insights
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チャレンジ
Leveraging Insights
2 タスク
5 分
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As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...
Leveraging reports in the contact center
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チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Linking Knowledge articles to service cases
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チャレンジ
Linking Knowledge articles to service cases
4 タスク
5 分
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You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...