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DevOps

  • モジュール

    DevOps

    5 トピック

    50 分

    All Products Visible to: All users
  • This module outlines the concepts, importance, and the implementation of DevOps practices.

Displaying data with Constellation for Business Architects

Evaluating application data with Insights for Business Architects

Exploring application data with Insights

Form autofill

  • モジュール

    Form autofill

    3 トピック

    20 分

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Full Case Views

Generating test coverage reports

  • モジュール

    Generating test coverage reports

    4 トピック

    25 分

    All Products Visible to: All users
  • This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

Getting started with Digital Messaging

  • モジュール

    Getting started with Digital Messaging

    2 トピック

    15 分

    Visible to: All users
  • In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Identifying duplicate Cases

Inviting users to an application

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