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Looking for instructor-led training?
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using Pega Community, guardrails, and...
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...
Learn the basics of Pega Support and change management, including Scheduled Maintenance Windows, patches, updates, and the purpose of the Pega Change...
Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
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