Adding optional Actions to a workflow

Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.

Beginner

Case Management

Constellation

English

After completing this module, you should be able to:

Identify the role of optional Actions in a Case workflow.

Add an optional Action to a workflow.

Practice what you learned in the following Challenge:

Adding optional Actions to a workflow v6

Available in the following missions:

Low-Code App Builder Extended v6 Case Management Foundation v5

Topics

Optional Actions

10 mins

Module Quiz

5 mins