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Module

Identifying duplicate cases

Archived

4 Topics

25 mins

 Visible to all users
Beginner Pega Platform 8.4 Pega Platform 8.5 Case Management English
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

After completing this module, you should be able to:

Describe how the search duplicate cases logic identifies duplicate cases
Configure a search for duplicate cases step

Available in the following missions:

Low-Code App Builder Extended Case Management Foundation

Topics

Duplicate search

5 mins

Finding duplicate cases

5 mins

Defining basic conditions for case types

5 mins

Defining a threshold with weighted conditions for a case type

5 mins

Module Quiz

5 mins

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