Module

Sending emails during Case processing

Archived

3 Topics

25 mins

Visible to: All users

Beginner

Pega Platform

Case Management

English

Generate and send automated emails during the case life cycle to notify customers and users of changes to a case.

After completing this module, you should be able to:

Send automated correspondence in a workflow

Low-Code App Builder v1

Case Management Foundation v1

Email correspondence

10 mins

Sending email notifications from cases

5 mins

Sending automatic emails from cases

5 mins

Module Quiz

5 mins

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