Completing work on time

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Beginner

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify how goals and deadlines establish expectations for completing work

Identify the elements of a goal and deadline interval

Configure goals and deadlines to increase the urgency of work

Configure escalation behavior for goals and deadlines

Disponível nas seguintes missões:

Low-Code App Builder v1 Case Management Foundation v1

Tópicos

Service-Level Agreements

10 min

Setting goals and deadlines for stages, processes, and steps

5 min

Setting goals and deadlines for case resolution

5 min

Defining an escalation action for an incomplete assignment

5 min

Defining an escalation action for a stage and a process

5 min

Defining an escalation action for a case

5 min

Quiz do módulo

5 min