Completing work on time

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Beginner

Case Management

Constellation

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify how goals and deadlines establish expectations for completing work.

Identify the elements of a goal and deadline interval.

Configure goals and deadlines to increase the urgency of work.

Configure escalation behavior for goals and deadlines.

Pratique o que aprendeu no seguinte Desafio:

Enforcing Service-Level Agreements v5

Disponível nas seguintes missões:

Introduction to Pega Platform v6 Case Management Foundation v4

Tópicos

Service-Level Agreements

10 min

Additional tasks for setting goals and deadlines

10 min

Quiz do módulo

5 min