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Integrating external customer service data

Interrogating Windows and web applications

Interrogating a single-page application

  • Challenge

    Interrogating a single-page application

    7 Tasks

    45 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Your project contains the Pega Finance web application and login automation. You are about to interrogate the application. The Pega Finance site is a...

Interrogating applications for robotic automations

  • Challenge

    Interrogating applications for robotic automations

    2 Tasks

    30 mins

    Pega Robotic Automation 22.1 Visible to: All users
  • Your team is creating a project with the Banker Insight application to verify account payments and debits. You interrogated the login form when using...

Launching a new offer

Leveraging a churn prediction

Leveraging GenAI to understand configuration results in Customer Profile Viewer

  • Challenge

    Leveraging GenAI to understand configuration results in Customer Profile Viewer

    2 Tasks

    15 mins

    Visible to: All users
  • U+ Bank is currently cross-selling on the web. The business operations team is looking to enhance their understanding of test configuration results in...

Leveraging Insights

  • Challenge

    Leveraging Insights

    2 Tasks

    5 mins

    Visible to: All users
  • As a manager overseeing the Alpha Team of customer service representatives, you want to efficiently monitor the number of cases resolved by your team...

Leveraging reports in the contact center

Linking Knowledge articles to service cases

  • Challenge

    Linking Knowledge articles to service cases

    4 Tasks

    5 mins

    Visible to: All users
  • You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

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