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Sizing a Pega Platform project
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Module
Sizing a Pega Platform project
2 Topics
25 mins
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Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...
Solutions and projects
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Module
Solutions and projects
11 Topics
1 hr 5 mins
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Learn the structure of a robotic solution along with proper naming conventions for the projects contained within the solution. Students must also...
Suggested cases
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Module
Suggested cases
3 Topics
25 mins
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Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
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Module
Suggested knowledge articles
3 Topics
20 mins
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Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
Toolbox usage for basic automations
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Module
Toolbox usage for basic automations
6 Topics
31 mins
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Developers and coders, when presented with a new project, begin typing code and using the language methods and functions as well as standard language...
Toolbox usage for simple automations
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Module
Toolbox usage for simple automations
8 Topics
50 mins
Pega Robotic Automation 22.1 -
When presented with a new project, developers and coders enter code; they use the language methods and functions in standard language format and...
Tools for debugging Constellation applications
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Module
Tools for debugging Constellation applications
2 Topics
35 mins
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
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Module
Training the email bot
2 Topics
20 mins
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Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UseKeys property
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Module
UseKeys property
3 Topics
20 mins
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There are times when using web and Windows applications that several pages or windows of the same type may display at the same time and are...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...