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Data Scientist

Pega Digital Messaging

Customer Decision Hub predictions

Defining prediction patterns

Digital messaging

  • Module

    Digital messaging

    3 Topics

    25 mins

    Visible to: All users
  • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

Implementing service requests

  • Module

    Implementing service requests

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Topics

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Building an application with Blueprint

  • Challenge

    Building an application with Blueprint

    2 Tasks

    20 mins

    Pega Platform '24.2 Visible to: All users
  • Your Lead System Architect has requested that you use  Pega GenA Blueprint™ to create a new Pega Platform™ application.

    Blueprint is Pega's new...

Creating a case from an email

Suggesting a reply based on email content

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