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Accessibility Essentials

  • Mission

    Accessibility Essentials

    5 Modules

    5 hrs 35 mins

    Visible to: All users
  • According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

User Experience Foundation

Accessibility in your project plan

  • Module

    Accessibility in your project plan

    5 Topics

    1 hr 5 mins

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Configuring UI elements

Configuring a dashboard

Configuring Portal content

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Topics

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

Configuring Digital Messaging Manager

Customizing the appearance of a form

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