Search
Organization records
-
Module
Organization records
3 Topics
25 mins
-
Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
-
Module
Parallel processing
4 Topics
40 mins
-
Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...
Pega case management for designers
-
Module
Pega case management for designers
10 Topics
1 hr 50 mins
-
In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega Express CDH Delivery
-
Module
Pega Express CDH Delivery
1 Topic
20 mins
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
-
Module
Pega Express testing and validation
6 Topics
1 hr 15 mins
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
Pega Process AI overview
-
Module
Pega Process AI overview
2 Topics
20 mins
-
Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Perpetual KYC with event-driven architecture
-
Module
Perpetual KYC with event-driven architecture
3 Topics
35 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Predicting fraud
-
Module
Predicting fraud
1 Topic
15 mins
-
Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
The Prepare phase and project kickoff
-
Module
The Prepare phase and project kickoff
7 Topics
1 hr 15 mins
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Topics
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...